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Zylos Glam Atelier support

Published by Zylos TechSolutions LLP

About Zylos Glam Atelier

Zylos Glam Atelier is a makeup-studio game: a drawn character sits in your chair and you prep the skin, blend foundation, blush and eyeshadow, choose liner and lashes, pick a lip colour and finish with accessories. The characters are drawn by the game; it never uses the camera or real photos.

What you can do

Built for Android and iOS; the iOS version is not on the App Store yet. Both handle data the same way, except where noted.

Frequently asked questions

Do I need an account?

No. Every feature of the game works without an account. A Zylos account is optional and only adds a cloud backup, so you can restore your data on a new phone.

  • Open Settings → Account and sign in with Google, create an account with email and password, or continue as a guest.
  • One Zylos account works across all Zylos games; each keeps its own backup.
What is backed up, and how do I restore it?

While you are signed in, the game backs up: settings; progress (coins, unlocks, streak, finished count); studio progress (without the look in progress); your newest gallery looks, as many as fit.

  • Never backed up: launch and review-prompt counters; ad timing.
  • Backups run automatically when something changed (at most every 10 minutes while the game is open, and when it goes to the background).
  • To restore, install the game on the new phone and sign in with the same account in Settings → Account; the game offers to restore the saved data. A guest account can only be restored on the phone that created it, so link it to Google first if you plan to switch phones.
How do I delete my account and data?

In the game: Settings → Account → Delete account. This removes your sign-in, your profile and every Zylos backup at once.

  • Without the game: go to games.zylostechsolutions.com/delete-account, sign in with the same account and confirm.
  • Data stored only on your phone is removed when you uninstall the game (or use Android Settings → Apps → Zylos Glam Atelier → Storage → Clear storage).
  • Signing out is not deleting: your backup stays for the next time you sign in.
How do I turn notifications and quick actions on or off?

Occasional announcements (new features, tips) are sent to everyone with the game — never targeted at you personally. On Android 13 and later the game asks for notification permission once, from your third launch, and not again if you say no.

  • Quick actions: a silent notification with shortcuts into the game. Turn it on or off in the game's Settings → Quick actions in notifications.
  • Tips and reminders: occasional local tips about features you haven't tried. Turn them off in Settings → Tips and reminders.
  • To stop all notifications, turn them off for Zylos Glam Atelier in your phone's Settings → Apps → Notifications.
Why do I see ads?

The game is free, and ads from Google AdMob pay for it. Banners appear at the bottom of menus (home, gallery, shop, settings), never on the play screen. A full-screen ad may appear when you leave the result screen of a finished look (at most once per two finished looks, at least 2 minutes apart, none in your first 2 minutes, at most 4 per session). An app-open ad may appear at most once per 4 hours on a cold start, never on the first launch. Rewarded ads play only when you tap a “Watch ad” button (double coins, unlock a character, colour collection, finish or accessory, double daily bonus). The feature tour may include one card labelled as sponsored.

  • Ads are limited to content suitable for a general audience (maximum ad content rating “PG”).
How do I change my ad consent or personalisation?

Where the law requires it (for example in the EEA, the UK and Switzerland, and some US states), Google's consent form appears before any ad loads.

  • To change your choice later: Settings → Privacy → Ad privacy choices (shown where Google says privacy options are required).
  • You can also reset or delete your advertising ID in your phone's Settings → Privacy → Ads, and manage Google ad personalisation at adssettings.google.com.
Which permissions does the game use, and why?

Notifications (Android 13+, optional) — Occasional announcements from us and tips about features you haven't tried yet. Asked once, never before your third launch; the app works the same without it, and tips can also be turned off in the app's Settings.

  • Network access — Loads ads from Google AdMob. If you sign in, it also carries your backup.
  • Advertising ID / Android ad services — added by Google's ads SDK; controlled by your consent and your phone's ad settings.
  • You can change any permission in your phone's settings; the game keeps working without the optional ones. The full list, with technical names, is in the privacy policy.
What information do you collect?

Your looks, progress and settings are stored on your device. The game works offline except for ads.

  • No camera, microphone, photo or contacts access, and no chat or contact with other players.
  • Ads from Google AdMob appear in menus and between finished looks, never while you style, with Google's consent form where required. Rewarded ads play only when you tap “Watch ad”.
  • Uninstalling the game deletes everything it stored on the phone.
  • Details: privacy policy.

Contact us

Email support@zylostechsolutions.com. We reply within 2 business days.

Email support about Zylos Glam Atelier

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